Independent Strategic Advisory Body

Independent Strategic Advisory Body

The Healthwatch North Lincolnshire Independent Strategic Advisory Body (ISAB) is responsible for overseeing the work of the organisation, and setting our priorities and work plan. 

Carol Lightburn – Chair

Carol is an experienced teacher and senior manager in the Further Education sector and has a long history of supporting the voluntary sector in both paid and volunteer roles with community groups.  She is currently the Head of Caring & Education for North Lindsey College, having responsibility for the curriculum areas of Health & Social Care, Childcare and Education. 

Carol believes that the challenge of reducing the inequalities in health and social care is of paramount importance  to ensure these services are fit for purpose for generations to come.  “I hope my passion and enthusiasm will help Healthwatch influence the future of local Health and Social Care services so they make a positive difference to all and be a voice of and for the people in North Lincolnshire.” 

David Wall – Director

David, a Civil Engineer by profession, has worked for more than 34 years in the public utility service industry. David’s voluntary work within the health and social care services sector started back in 1975 and has steadily increased as time and opportunity allowed. He joined his local GP Practice’s Patient Participation Group (PPG) in 2013.

David has practical expertise in project management, for both major engineering and IT projects, together with senior management level experience in customer services, process engineering, and financial management. He is fully committed to Healthwatch’s aims and objectives and believes he can use his customer service and business management analytical skills to be a useful contributor to the Healthwatch North Lincolnshire team.

Michael Pinnock – Director

Mike has worked in health and social care sector for over 40 years. During his time in local government he managed a wide range of services and progressed from a trainee social worker to Head of Service in children’s services. He has also worked in housing services, adult social care, the voluntary sector and the private sector.

He currently works as an independent consultant and trainer, specialising in helping public and voluntary organisations develop outcome-orientated practices in their work. He has undertaken research on this subject and has published works in the UK and elsewhere. He is also a consultant researcher at the Centre for Child and Family Research, Loughborough University.

Mike sees his contribution to Healthwatch as a natural extension of his long-standing commitment to helping people to focus their collective efforts on helping service users to achieve better outcomes.

Our Enter & View Representatives

One of our key areas of work is to carry out Enter & View visits to Health & Social Care services across North Lincolnshire. 

It is important to note that Enter & View is not an inspection. Enter and View visits can be announced or unannounced. 

Enter & View is the opportunity for authorised representatives to:

  • Visit Health & Social care premises to hear and see how service users experience the service

  • Collect the views of patients, residents and staff at the point of service delivery

  • Collect the views of carers and relatives of service users

  • Observe the nature & quality of services

  • Collate evidence based feedback

  • Report to providers, CQC, Local Authority & NHS commissioners as well as any other relevant partners

Enter & View visits can only be carried out by authorised Healthwatch Enter and View Representatives. Our representatives are fully trained in accordance with Healthwatch policy (including DBS & Safeguarding training) and attend regular training workshops. 

Enter & View Representatives wear Healthwatch ID badges at all times, unless asked to remove them by service management/ staff.

Who are our Enter & View Representatives?

  • Annabel Tindale (Staff)

  • Jen Allen (Staff)

  • Wendy Chester

  • Jackie Rae

  • Denise Fowler

  • Mike Pinnock

  • Iain Chorlton

  • Linda Robinson

Meeting Minutes

ISAB Minutes 18.09.20

ISAB Minutes 18.09.2020

ISAB Minutes 13.3.2020

ISAB Minutes 13.03.2020

ISAB Minutes 29.11.2019

ISAB Minutes 29.11.2019

ISAB Minutes 12.07.2019

ISAB Minutes 12.07.2019

ISAB Minutes 05.04.2019

ISAB Minutes 05.04.2019

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