Volunteering

Volunteer With Us

Our volunteers help contribute to the work we do by supporting their local communities and services. They are local people who have an interest in health and social care, and who want to ensure that the services available ae the best they can be.

Whilst some of our volunteers have pervious experience of working in the health and social care sector, many join us because they want to find out more about how the system works, or because they have had personal experiences as service users.

We are incredibly proud of our team of fantastic volunteers and if it sounds like something you’d be interested in, please get in touch!

What are the benefits of volunteering with Healthwatch North Lincolnshire?

  • Learn more about the local health and social care sphere
  • Meet new people
  • Gain experience for your CV
  • Learn new skills
  • Help to improve local services
  • Improve your self-esteem and confidence
  • Participate in FREE training courses
  • Volunteering is flexible and there are no minimum commitment hours

Our Volunteer Roles

Social isolation can have a negative impact on both mental and physical health. Studies have shown people who are lonely are have increased risk of early death of up to 30%.

This role is to keep regular contact with people who are feeling, or at risk of becoming socially isolated, so that you can help them to feel more connected with the world.

 

What you will be doing:

We would ask that you maintain a level of contact with the person on an agreed timescale depending on the person’s needs or wishes. During these calls you could chat to them about;

  • Current situations and ensure they have the most up to date information
  • Ask if they are in need of anything and signpost them to any relevant support services
  • Suggest ways for them to promote their health and wellbeing at this time
  • Maintain their connection to the world – chatting about all the other things that are going on
  • Ask about hobbies and interests
  • Signposting to other health and care services

Where:

This volunteering role will take place in your own home.

 

Duration / Time Commitment:

As & when required (to be agreed between yourself and the person you are befriending)

 

What you need to be able to do:

  • Provide a knowledge of your local area & community – including support services available for those who are socially isolating
  • Up to date knowledge about measures relating to COVID-19 – such as social distancing, self and household isolation practices (You will be supported by the core team at HWNL with this information and will be given a ‘buddy pack’ to help you.)

Attitudes, values and requirements:

  • We need people who are caring and good at listening.
  • You will need to be patient and understanding.
  • Follow the Healthwatch North Lincolnshire Confidentiality Policy
  • Read and agree to the Healthwatch North Lincolnshire Code of Conduct
  • Must have a valid DBS (if not we can complete the DBS process with you)
  • Two references will be required; however we can validate these over the phone or via email.

The Read & Review Group has been set up so local organisations who are updating their documents can submit them to our group to get a lay opinion. This is to ensure they are fit for purpose, use simple language and are easy to understand. Feedback will be summarised and sent to the organisations who submitted the documents.

 

What you will be doing:

  • Reading different documents, this might be reports, leaflets, booklets, posters, online material etc. · Commenting on the written materials and whether you think they are fit for purpose and use language that you understand.

Where:

Can be done from home, occasional group meet ups

 

Duration / Time Commitment:

  • As & when required
  • Ideally, you will need access to a computer/ internet so the role can be done virtually

What you need to be able to do:

  • Read & critique written documents
  • Ability to summarise & critique documents using the Healthwatch North Lincs reporting form either hand written or using a computer

No previous experience needed, full training will be provided

As a Meet & Greet Volunteer at the Ironstone Centre Hub, you will help to make visitors and individuals arriving to attend their appointments feel welcome. Some patients may request directions on where to go, or ask questions about what facilities are available.

You will be positioned in a prominent place near the entrance to the building, and will approach individuals to ask them for feedback about how their appointment was, making sure to be respectful and listen carefully to their views.

You may also be required to signpost individuals to other services and support groups which may benefit their health and wellbeing. Training on how to do this will be provided.

 

What you will be doing:

  • Speaking to members of the public at the Ironstone Centre and listening to their experiences of accessing various health and social care services
  • Recording people’s feedback regarding local services
  • Offering signposting and directions to different clinics within the Ironstone building
  • Distributing relevant flyers and information brochures which people may request
  • Undertaking training relevant to the role

Where:

This volunteering activity will take place at the ironstone Centre in Scunthorpe. Parking is available nearby, and it is also accessible by public transport.

 

Duration / Time Commitment:

The total time commitment can be discussed on an individual basis, but would usually consist of one morning shift (around 9am-1pm) per week.

 

Training:

All training for the role will be provided by Healthwatch. Meet & Greet Volunteers will also be required to have an enhanced disclosure and barring clearance which Healthwatch will arrange.

 

Enter and View is the one of the tools available to Healthwatch to find out people’s experiences of health and social care. Enter and view is not an inspection but instead involves authorised representatives entering settings where health and social care services are conducted, talking to patients, their families/carers and also staff in order to find out their views and experiences and to observe how well services are being delivered.

Enter and View visits will be determined by the Healthwatch North Lincolnshire staff team who will set out the purpose of the visit and the outcomes desired. Enter and View Representatives can be involved in the preparation of the visit and reporting on the outcomes, working under the direction of the staff team. Visits will always be undertaken as part of a team comprising at least two members and all information collected is strictly confidential.

 

What you will be doing:

  • Undertaking training relevant to the role.
  • To work with the staff team and other visitors to ensure purpose of the visit and the desired outcomes are understood.
  • To study relevant information that forms the basis for individual visits.
  • To conduct Enter and View visits appropriately, representing Healthwatch in a professional manner and following relevant policies, procedures and regulations.
  • To gather information and evidence during the visit, speaking to patients, carers and staff as appropriate.
  • To report back to the staff team the findings of the visit, and to feed back on information detailed in subsequent reports, ensuring it is a true reflection of what was observed in the visit.

Where:

Visits can take place across North Lincolnshire.

 

Duration / Time Commitment:

The total time commitment required depends on the nature of the current Healthwatch work-plan plan and the number of authorised representatives appointed. Enter and View Representatives are required to take part in 3 visits a year. Visits themselves should last between 2 to 4 hours.

 

Training:

All authorised representatives will receive initial compulsory induction and training, in addition to on-going training as identified. Refresher courses will also be provided. Enter and View representatives will be required to have an enhanced disclosure and barring clearance which Healthwatch will arrange.

If you live in North Lincolnshire and are aged 16-25, we'd love for you to join our team of Youth Volunteers!

Find out more by clicking here

Interested and want to find out more?

If volunteering sounds like something you’d be interested in or you’d simply like to find out more, please get in touch and we’ll be happy to have a conversation with you!

You can contact us by calling us on 01724 844986 

Or by sending an email to enquiries@healthwatchnorthlincolnshire.co.uk

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